​Returns & Exchanges Policy

We want you to love your purchase! If something isn’t quite right, we’ve made our return and exchange process as simple as possible.

• You have 30 days from the date of delivery to initiate a return or exchange. Once your return or exchange is approved and a prepaid shipping label is provided (US Orders), you have 14 days to drop the package off with the designated carrier before your request expires.

• Once we receive your return or exchange, please allow 7-10 business days for processing, issuance of your refund or store credit, and shipping of any replacement items.

• All returns and exchanges are subject to the Item Condition & Hygiene Standards listed in Section 7. 

• Inventory cannot be guaranteed for exchanges. If your desired exchange is unavailable, we will process your return for store credit instead.

 1. Exchanges (US Orders)

Need a different size or color? We offer One 100% Free Exchange Per Order (Multiple Items Per Exchange Eligible)

• We will cover the return shipping costs for your first exchange. Shipping for the replacement item(s) is also 100% covered.

• Exchanges are limited to a different size or color of the original item. If you wish to purchase a completely different product, simply choose our free store credit option to place a new order.

• If you need to exchange multiple items from the same order, they must be submitted and shipped back together in the same package to qualify for free shipping.

• If you need to make a second exchange on the same order, or if you return items for an exchange separately, a $15 flat shipping fee will apply.

2. Store Credit Returns (US Orders)

We offer 100% Completely Free Returns when you opt for store credit!

• We will provide you with a prepaid return shipping label at no cost.

• Once your return is received and inspected, you will be emailed an electronic Gift Card for the purchase price of the item(s) plus applicable taxes.

• Original outbound shipping costs are strictly non-refundable.

3. Refunds to Original Payment Method (US Orders)

If you prefer a refund back to your original credit card or payment method, a $7.50 Return Shipping Fee will be deducted from your total refund amount to cover the cost of the return carrier label.

• Original outbound shipping costs are strictly non-refundable.

• If your return request includes a refund to your original payment method, the $7.50 fee will apply to the entire transaction, even if other items in the same return package are being exchanged.

4. Gift Returns

Received an item as a gift? We are happy to help you process a return or exchange!

• Gift returns are eligible for store credit only, which will be issued directly to you as an electronic gift card, keeping the return entirely discreet.

• Gift exchanges will be honored under the same policies as regular exchanges.

5. Final Sale Items

Items marked as "Final Sale" at the time of purchase are heavily discounted and are not eligible for returns or store credit.

• Final sale exchanges are permitted, subject to inventory availability. All final sale items are subject to a $15 fee for exchanges.

• Exchanges are limited to a different size or color of the original item.

6. International Returns & Exchanges

Due to the high cost of international shipping, we do not offer prepaid return labels or free exchanges for international orders.

• Returns: International customers are responsible for covering all return shipping costs, as well as any return customs or duties. We highly recommend using a trackable shipping service, as we are not responsible for lost return packages.

• Exchanges: We do not process direct exchanges for international orders. If you need a different size or color, please return your original item for a refund or store credit and place a new order.

• Fees: Original outbound shipping costs paid at checkout are strictly non-refundable.

7. Item Condition & Hygiene Standards

To be eligible for a return or exchange, items must meet the following strict condition requirements:

• General Condition: Items must be unworn, unwashed, unaltered, and completely free of makeup, deodorant stains, pet hair, and strong odors (including smoke or perfume). Items returned in unsellable condition will be rejected and shipped back at the customer's expense or discarded without a refund.

All original tags must remain attached. If you receive an item that is missing a tag, you must contact our support team within 48 hours of delivery to report the issue; otherwise, the return cannot be accepted.

• Swimwear: For health and hygiene reasons, all swimwear must be tried on over underwear. The protective hygiene liner must remain completely intact. Swimwear returned with a missing, altered, or re-attached liner will be rejected.

• Ineligible Items: Items returned in unsellable condition will be rejected. The customer will be notified via email and invoiced for the cost to ship the item back to them. If the return shipping invoice remains unpaid for 30 days after notice is sent, the item will be discarded or donated without a refund.

8. Damaged or Defective Items

If you received an incorrect, damaged, or defective item, please contact our support team within 14 days of delivery with a clear photo of the issue. We are committed to making it right! Depending on the situation, we will work with you to find the best solution, which may include a replacement, a full or partial refund, or store credit at our discretion. If a replacement is needed, we will happily cover all associated shipping costs.

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