CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Call or text us at 270-401-5023, send us a live chat message directly from the website, or send us an email at hannahgabrielle.shop@gmail.com

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FAQ

 
Privacy Policy
Since the beginning of Hannah Gabrielle, we have made it our goal to establish a business that is committed to honesty and morality. We hate being scammed just as much as you do. We promise to never sell your information or use it for any other purpose other than serving you. Cookies help us provide you with the best shopping experience. It also helps us learn how to better serve our customers.
How do I track my order?

You will receive a tracking number as soon as your order is shipped. Simply copy and paste your tracking number to track it on the USPS website.

 

Delivery

We use USPS to ship most orders. If your order weighs over one pound, it is automatically upgraded to priority shipping. Please reach out to us and let us know if you need your item by a certain time.

  • How long will it take my order to ship?         It typically takes us only 1-3 days to ship your order. If you order an item that requires customization such as faded denim jumpers, it may take up to two weeks. 

How do I return or exchange an item?

We hope that you love every single item that you buy from Hannah Gabrielle. We are in love with each and every piece of clothing that we have made available to you. However, we are aware that with buying online it can be hard to get the right fit. We hope you love your items as much as we do. Our goal is to make it as easy as possible for you to obtain fashionable modest clothing.

Exchanges-

On the account that your item doesn't fit, let us know and we will be happy to exchange it for you.

-The buyer is responsible for only their end of the exchange shipping.

-Exchanges cannot be made after 7 days after receiving the item.

-Items that have been altered or customized, cannot be returned or exchanged.

-Clearance or sale items cannot be returned or exchanged.

Returns-
 

If we don't have the size you need, we can do a return.

-Exchanges cannot be made after 7 days of receiving the item.

-The buyer is responsible for shipping costs of the return.

-Returns can only be made if the item is unworn, the tags still attached, and the item undamaged.

-Items that have been altered or customized, cannot be returned or exchanged.

-Clearance or sale items cannot be returned or exchanged.

-You will receive a refund once the item is received and inspected. We will refund the cost of the item minus our original shipping costs.

-You can chose to receive your refund in the form of the original payment or store credit. Store credit is effective immediately and refunds take a few days for the bank to process.  


    If for some other reason you are not happy with your order, let us know. We will do our best to make sure you are pleased with your order.

    We allow seven days for you to reach out to us for a return or exchange. The buyer is responsible for return and their end of the exchange shipping costs. Once we receive the item, we will refund your money.

How will my item be packaged?

Ever since our founder, Hannah Day, begin selling items online at the age of fifteen, she has packaged her items ever so daintily. We believe in delightful packages at Hannah Gabrielle. Every purchase is wrapped and packaged to delight!

 

 

Do you provide international delivery?
 

Yes! Please be sure to contact us and let us know if you are interested in making an international purchase and we will see if we can make it happen. The customer is responsible for the international shipping costs and custom fees, ect.

Will shipping times be delayed due to Covid-19?

There are no delays on our end. We are still shipping out in 1-3 days. The only delays you may experience is on preorders. Preorders may be delayed a few days. Your item may also be delayed if the post office experiences delays.