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Policies (updated 5/26/23)
Since the beginning of Hannah Gabrielle, we have made it our goal to establish a business that is committed to honesty and morality. We hate being scammed just as much as you do. We promise to never sell your information or use it for any other purpose other than serving you. Cookies help us provide you with the best shopping experience. It also helps us learn how to better serve our customers.
How do I track my order?
You will receive a tracking number as soon as your order is shipped. Simply copy and paste your tracking number to track it on the USPS website.
Please reach out to us and let us know if you need your item by a certain time.
How long will it take my order to ship? It typically takes us only 1-3 days to ship your order. Occasionally, this may vary. Please be aware that we are still small and only have 1-2 people shipping out orders. If your order is taking longer to ship or you need it by a certain date, please reach out. Also, if you order an item that requires customization such as hemming or adding a zipper, it may take up to two weeks.
How do I return or exchange an item?
We hope that you love every single item that you buy from Hannah Gabrielle. We are in love with each and every piece of clothing that we have made available to you. However, we are aware that with buying online it can be hard to get the right fit. We hope you love your items as much as we do. Our goal is to make it as easy as possible for you to obtain fashionable modest clothing.
On the account that your item doesn't fit, let us know and we will be happy to exchange it for you.
-The buyer is responsible for their end of exchange shipping.
-We cannot guarantee that we will have the item that you wish to exchange with in stock. In order to guarantee that you get the item that you want to exchange for, we recommend making a separate purchase for that item.
-We will send the new item once we receive and expect the item that you wish to exchange.
If we don't have the size you need, you can exchange for an equal value item, or we can do a return.
-Returns cannot be made after 7 days of receiving the item.
-The buyer is responsible for shipping costs of the return. We recommend using Pirate ship for cheap and easy return shipping.
-You will receive a refund once the item is received and inspected. We will refund the cost of the item minus our original shipping costs.
-You can chose to receive your refund in the form of the original payment or store credit. Store credit is effective immediately and refunds take a few days for the bank to process.
We do not accept returns or exchanges if-
-The customer does not reach out within 7 days of receiving the item.
-Items have been altered or customized,
- The item was on clearance or sale
-Exchanges & returns can only be made if the item is unworn, tags still attached, and the item undamaged
-We allow seven days for the buyer to reach out to us for a return or exchange. The buyer must ship their return/exchange within 5 business days of reaching out. The buyer is responsible for return and exchange shipping costs. Once we receive the item, we will process the return or exchange.
How will my item be packaged?
Ever since our founder, Hannah Day, begin selling items online at the age of fifteen, she has packaged her items ever so daintily. We believe in delightful packages at Hannah Gabrielle. Every purchase is wrapped and packaged to delight!
Do you provide international delivery?
Yes! Please be sure to contact us and let us know if you are interested in making an international purchase and we will see if we can make it happen. The customer is responsible for the international shipping costs and custom fees, ect.